Dr. E-Mail Wishes You A Happy New Year
Remember: Do not have more than one or two pages of E-Mails in your Inbox.
The great element of E-Mail is that you read it when you want to read it. Those who check E-Mail every five minutes are using E-Mail in an undisciplined fashion. Reading and responding to every E-Mail immediately sets false expectations for those who send you E-Mail. It may be valuable to set a time within your E-Mail systems or through policy on when people should use E-Mail, thus establishing some clear disciplines on using E-Mail effectively.
If you have a lot of action points to discuss about, try to spread them over a few separate E-Mails. If it is a very long E-Mail, recipients may only read partway and hit "reply" as soon as they have something to contribute. It is quite common for them to forget to keep reading. This is part of human nature. Spreading them over a few E-Mails reduces that risk. Alternatively, you may inform the recipient first up that there a lot of action points and you need them to read through all of them before replying. You may also consider numbering them and presenting them in order of importance.